Use Mercenta
Support
Help without exposing secrets.
Start with the quickstart, funding guide and troubleshooting.
Contact support
Email [email protected] for order or account help. Include your order reference, timestamp, public transaction hash if relevant, and the exact error. Do not send wallet keys, passwords or delivery codes. No response-time guarantee is implied.
Official news channels
These are announcement channels, not private order-support chats. Use the support email for account-specific issues.
Never share seed phrases, private keys, API secrets or one-time delivery codes. A support case may include your public transaction hash, account/order reference, timestamp and error code.